General Feedback or Concerns
In the Department of Speech and Hearing Sciences, we welcome your feedback on any number of issues, from your experience in the classroom, to course offerings, to this website. Your constructive comments help us to improve the student experience. You can communicate to us in many ways, such as:
- Having a conversation with a staff or faculty member
- Sending an email to your academic adviser in Student Services
- Meeting with the Director of Academic & Student Services or the Associate Chair
- Talking with our Undergraduate or Graduate Program Coordinators
- Working with a student organization (DSA, SAA, MSA, or NSSLHA)
- Completing course evaluations and exit surveys
Students are encouraged to see the Director of Academic & Student Services, or the Undergraduate or Graduate Program Coordinators at any time if concerns arise about any aspect of their degree program. These faculty members are here to assist students in any way possible. Pertinent issues and concerns students can bring forward include, but are not limited to, faculty, Graduate School, College, or departmental policies affecting individual student academic prerogatives; procedural irregularities in stated grading practices (but not complaints restricted to individual grade changes); fair treatment; work environment; and similar issues.
Formal Concerns & Grievances
The University and the Department of Speech and Hearing Sciences are committed to promoting respect for all members of our campus community. The University encourages the prompt resolution of issues of concern or complaints. Systems are in place to protect students, faculty, and staff from discriminatory or inappropriate situations. Federal and state laws prohibit discrimination on the basis of age, disability, national origin, race, religion, and/or sexual orientation. It is also a violation of University policy to display behavior that creates an offensive working or educational environment due to unwelcome comments, touching, or conduct.
We have specific procedures in place to address most kinds of formal concerns and grievances. Below you will find information to help you understand some of those procedures. If you would like to discuss any of these procedures, or if you have a concern that is not listed here, please contact the Associate Chair of the Department. You are also welcome to discuss concerns on an informal basis, but it is important to understand that in almost all cases we cannot take formal action without documentation and without following the procedures described here.
Grades or Academic Evaluation
A student who believes that the instructor erred in the assignment of a grade, or who believes a grade recording error or omission has occurred must pursue resolution no later than the end of the following quarter (not including summer quarter). The process involves up to two steps; first a discussion with the instructor, and second, failing resolution there, a written appeal within 10 days to the Chair or his/her designee. Learn more about grade changes and grade appeals here.
Discriminatory or Harassing Behavior by UW Employees
The University specifically prohibits discriminatory or harassing behavior against any member of the University community. Students who believe they have been discriminated against by an employee on the basis of race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, gender identity or expression, disability, or military status should refer to the procedures for Resolution of Complaints Against University Employees
Misconduct or Discriminatory/Harassing Behavior By Other Students
Students who are aware of, or victims of, misconduct on the part of other students - both behavior misconduct and academic misconduct (plagiarism and cheating) - should contact the Office of Community Standards & Student Conduct. Such misconduct will be investigated according to procedures established in the UW Student Conduct Code.
Formal Grievance Procedures for Academic Student Employees Belonging to the Union
The UAW/UW contact supports “the resolution of problems at the lowest possible level and . . . encourage[s] informal discussions to resolve problems without the grievance procedure. Prior to initiating a grievance, the aggrieved party is encouraged to discuss the matter with his/her immediate supervisor. If requested, a Union representative may be involved in the discussion.” (Article 8:3) The deadline for filing a formal grievance is 21 days from the incident. Other specific deadlines apply. The official procedure to file a grievance with the Union is here.
Informal Departmental Procedures for Non-Union Student Employees or Students
The Department has an informal grievance resolution policy for students and non-union student employees. The process must be initiated within 3 months of the incident involved. The student is allowed to skip any of the steps mentioned and appeal to the next level, but we recommend students follow the process as able.
- The student should first try to resolve the issue with the faculty or staff member directly concerned, seeking out guidance beforehand from his/her Academic Advisor as needed.
- If the issue is still unresolved, the student may take the issue to any of the following individuals: the Director of Academic & Student Services, the Undergraduate Program Coordinator, the Graduate Program Coordinator or Associate Chair. These individuals,after discussing the issue with both the student and the faculty/staff member involved, will attempt informal conciliation.
- Should the issue not be resolved through the above steps, the student may take the issue to the Department Chair. If the student chooses to pursue the issue, she/he must contact the Department Chair within 3 months of the incident.
Informal & Formal University Procedures for Students
For issues unresolved within the department, students may contact the following University entities.
UW Office of the Ombudsman
The Ombudsman is a neutral third party, working within existing University policies and procedures to address and resolve disagreements informally. The goal is to achieve a fair and reasonable resolution of the complaint that is satisfactory to all parties involved. The person raising the complaint is actively involved in the process. The Ombudsman may facilitate mediation or conciliation between the parties.
Community Standards & Student Conduct Office (CSSC)
The CSSC provides support and guidance to the campus community, and promotes and advances the values and expectations of the University of Washington and its code of conduct. This office is for situations involving other students.
University Complaint Investigation and Resolution Office
The UCIRO Office conducts full and fair, factual investigations concerning student allegations of a complaint and, where possible, (UCIRO). Their goal is to conduct a full and fair, factual investigation concerning the allegations of the complaint and, where possible, to facilitate the resolution within 60 days. This office is for situations involving faculty or staff.
UW Graduate School
Graduate students who believe they have been subjected to unfair treatment in the administration of academic policies may seek resolution of their complaints under the Academic Grievance Procedure. Graduate School Memorandum No. 33 applies to, but is not limited to, the application of departmental, college or Graduate School policies, deviations from stated grading practices (but not individual grade challenges), unfair treatment, and related issues.
Complaints Regarding ASHA Standards/Clinical Programs
If students have major concerns or complaints about the Department in regards to the ASHA standards for accreditation, they may contact ASHA. Complaints should be filed with ASHA’s Council on Academic Accreditation in Audiology and Speech Language Pathology (CAA).Complaints may also be filed against the CAA, when faculty or students have major concerns about the accreditation process, decisions, or actions or activities of the council.
Complaints must be submitted in writing to:
Chair, Council on Academic Accreditation in Audiology and Speech-Language Pathology
American Speech-Language-Hearing Association
2200 Research Boulevard, #310
Rockville, MD 20850